Cancellations & Returns — Serena Carjen

Shopping

Cancellations
& returns

✓
Returns within 14 days

Domestic (Turkey) orders only. Items may be returned within 14 days of delivery, unused and in their original packaging.

✕
No international returns

Returns are not accepted on international orders.

✕
No exchanges

Exchanges are not available at this time. Please return your item and place a new order for a different product.

01 Send an email

Submit your return request to [email protected].

02 Ship the item

Once confirmed, send the item back unused and in its original packaging.

03 Refund issued

Your refund will be processed within 5–7 business days of receiving the item.

Return conditions
Return window 14 days — domestic (Turkey) orders only
International orders Returns are not accepted.
Item condition Unused, in original packaging
Return shipping cost Covered by us if the item is faulty or incorrect.
Otherwise the customer's responsibility.
Exchanges Not available at this time.
Cancellations Email [email protected] before
your order is dispatched.
Refund processing time 5–7 business days after item is received

Please include your order number and reason for return in your email — this helps us process your request faster.

Have a question? [email protected]
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