Last updated: May 2025
Data controller
Trading name
Serena Carjen
Introduction
At Serena Carjen, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website, make a purchase, or get in touch with us.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information we collect
We collect personal information you provide directly to us, including your name, email address, delivery address, and payment details when you place an order. We also collect the content of any messages you send us via email or contact forms, as well as technical data such as cookies and usage information when you browse our website.
How we use your information
Your personal data is used to process and fulfil your orders, provide customer support, comply with our legal obligations, maintain the security of our website, and improve the quality of our services. We do not sell your personal data to third parties.
Sharing your information
We may share your personal data with trusted third parties who assist in operating our business, including shipping and logistics providers (Yurtiçi Kargo, DHL Express) and payment processing partners. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify. We may also disclose your data where required by law.
Data retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Commercial records are retained for 10 years in accordance with Turkish commercial law.
Your rights
Depending on your location, you may have the following rights regarding your personal data:
Right to access
Request a copy of the personal data we hold about you.
Right to rectification
Request correction of inaccurate or incomplete data.
Right to erasure
Request deletion of your personal data where applicable.
Right to object
Object to the processing of your personal data.
Right to portability
Request a transfer of your data in a structured, readable format.
Right to complain
Lodge a complaint with a supervisory authority if you believe your rights have been violated.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
Cookies
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings at any time. Disabling cookies may affect some functionality of the site.
Third-party links
Our website may contain links to third-party sites, including our social media profiles. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.